SOP: Customer Notification on Change | Garments-Info

SOP– Customer Notification on Changes

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Objectives
YOUR Garments committed to produce consistent Quality Products which meet or exceed the buyer specifications in product Quality as well as the Product safety. Hence any deviation or changes of materials/ Components, Design or manufacturing process is communicated with the customer in a proper manner and the customer approval is obtained prior to proceeding with any changes other than the buyer requirements.

Scope
This procedure covers that any deviation from buyer requirements is communicated properly to get the buyer consent.

Responsibility
a)    AGM or GM-QAD is responsible to ensure that buyer specifications are maintained in all aspects.
b)    If any deviation, AGM or GM-QAD is responsible in communicating with clear details (Pictures where necessary) with the customer either directly or through Merchandising Team.

Procedure
Raw Materials
a)    All Raw Materials must match with PP approved sample and the buyer approved Trim card.
b)    If any deviation of raw materials against Approved PP sample or approved Trim Card is reported immediately by the concern Store/QA team to AGM or GM-QAD.
c)    AGM or GM-QAD is responsible in reviewing the deviations and highlights the details of the deviation to customers in a proper mail communication through the merchandising team for customer decision and approval.
d)    Buyer written approval is a must prior to using the raw materials which has deviation from approved Raw Materials.

Cutting
a)    During cutting production process any issue raised which effecting Quality, safety or regulatory, respective Cutting QAM & Cutting manager will bring this issue to respective merchandiser for customer notifications & approval.
b)    Until get written or signatory approval will not be able to continue cutting on that particular product.

Sewing
a)    YOUR Garments committed to follow the construction of the Approved PP sample or as per buyer requirement AS IS for each and every Sewing Process.
b)    However, if there is any product safety issue in following Approved PP sample will be communicated to the buyer with the proper details and buyer written approval sought prior to proceed further.
c)    Or if there is any deviation in following PP approved sample will be communicated to buyer and written approval obtained prior to proceeding further.

Finishing
YOUR Garments committed to follow the Finishing/ Packing of the Approved PP sample or as per the Packing Manual.

a)    However, if there is any product safety issue in following Approved PP sample or Packing Manual will be communicated to the buyer with the proper details and buyer written approval sought prior to proceed further.
b)    Or if there is any deviation in following PP approved sample or buyer packing manual will be communicated to buyer and written approval obtained prior to proceeding further.

Testing
Pre-production Testing
a)    YOUR Garments is committed to ensure that raw materials tested (Fabric Testing & Garment Testing) and the standards are met or exceed buyer standards prior to start production.
b)    If any testing failures of Raw materials communicated with buyer for their decision and approval. These raw materials can be used only after the written approval of the buyer.

Production Test Plan

a)    YOUR Garments Committed to follow the Production Test Plan based on style and buyer requirements.

b)    If any failure of production testing will be communicated with buyer with corrective measures for buyer decision and approval. These products can be considered as confirmed products if receive written approval from the buyers. Otherwise considered as non-confirming products and rejected accordingly.

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